Integrating Wellness Solutions into the Smart Home - Insights from MobileHelp

by Parks Associates | Jun. 7, 2019

Prior to Parks Associates’ 23rd-annual CONNECTIONS: The Premier Connected Home Conference, Chris Otto, Senior Vice President, MobileHelp Healthcare spoke with the firm’s analyst team to his thoughts on integrating wellness solutions into the smart home.

Otto participated on the Integrating Wellness into the Smart Home panel on Wednesday, May 22, at 10:15 AM. Panelists who joined him on this session included:

Christopher Baskin, CEO, American Two-Way
Joey Neal, VP, Product, Hero Health
Sharlene Sternberg, Marketing Manager, Sensoria

Q: In developing smart home service offerings, how might service providers be thinking about partnership alignments that enable differentiation without the heavy investment of building everything from scratch?

A: One of the trends we’ve followed over the past couple years is the prominence of companies partnering in the healthcare industry. This is a concept our company has been utilizing successfully from its inception, because we’ve found those partnerships have allowed us to achieve some of our longer-term objectives while creating higher-quality outcomes for our consumers, on both the retail and healthcare sides of our business.

Q: What innovations have you seen that will address the existing needs of the elderly to enable independent living in the smart home?

A: In our drive to think long-term about how the way we provide safety solutions to consumers, we’ve looked at chronic illnesses and the way they’ve driven the consumerization of healthcare solutions and devices. At the end of the day, the proven technologies tell us that if we give people the tools they need to engage fully in their own health while simultaneously giving healthcare providers the tools they need to more effectively interact with larger patient populations, we will be able to enact real change in the long-term health of a much broader set of people.


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