Digital Home Support Services

New research report addresses problems facing connected devices owners

A new industry report from Parks Associates reveals just over 30% of computing and entertainment device owners report experiencing loss of wireless connectivity, identifying home network routers and streaming media devices most frequently as the source of the problems. Support Services for the Connected Home reports the percentage of households with a technical support subscription has held steady at clos ...read more

Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices

Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve ...read more

New Parks Associates data reveals spike in unresolved problems among smart home device owners

New consumer data from Parks Associates shows 12% of smart home device owners in U.S. broadband households report technical problems going unresolved in 2018, compared to approximately 5% in the previous three years. 360 View: Supporting the Connected Consumer examines consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extend ...read more

New research examines Amazon’s impact on tech support services and subscriptions

New research by Parks Associates reveals more than one-fifth of U.S. broadband households have a technical support subscription. According to 360 View: Supporting the Connected Consumers, Best Buy is currently the leading provider of technical support subscriptions for many connected devices, including desktops, laptops, and tablets. However, the firm notes that Amazon’s recent decision to offer ...read more

Complimentary webcast explains how data and AI can be leveraged to improve customer engagement

Parks Associates announced it will co-host the webcast “Support Strategies for an IoT World” with SUTHERLAND today, Thursday, June 8, at 1 p.m. CT. The complimentary webcast will examine support strategies to leverage consumer data, analytics, and innovations such as artificial intelligence (AI) to create optimal and personalized user experiences (UX).

“The IoT creates innumera ...read more

Complimentary webcast examines trends for support strategies and IoT technologies revealed at CES® 2017

An upcoming webcast on February 9 from Parks Associates will review top IoT trends and technologies revealed at CES® 2017, the support strategies emerging around these innovations, and tools to protect consumer privacy while leveraging data for proactive support. The IoT research firm recently announced new data at CES showing that 26% of U.S. broadband households now own ...read more

Research Shows New Opportunities for IoT Support Solutions and Data Analytics for Smart Home Products and CE Devices

Parks Associates today released a new whitepaper, IoT Support: Solutions for the Internet of Tomorrow, which examines the transitions in support services as consumers adopt next-gen connected devices in entertainment, smart home, health, VR, and robotics. The whitepaper, sponsored by CSS Corp, outlines solutions to manage consumer IoT experiences with intelli ...read more

Industry Webcast addresses privacy and security concerns for consumers

Parks Associates and Ayla Networks will host an upcoming webcast “Best Practices for IoT Security and Privacy,” Tuesday, October 25, at 1 p.m. CT (11 a.m. PT), to discuss the growing need for privacy solutions in IoT and smart home products. The IoT research firm finds almost 50% of U.S. broadband households rank privacy as their greatest concern when connecting devices to the Internet.

“Near the end ...read more