On-Demand Care: The Patient Wants to See You Now

This research presents an overview of consumer trends in on-demand virtual care, including visiting physician services and remote care. It examines the types of services consumers are most interested in, the demographics reporting the greatest interest in said services, and self-reported consumer satisfaction rates. The research pays special attention to consumer interaction preferences and usage of digital communication technologies for on-demand care.

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Interest in On-Demand Virtual Care

Interest in Using a Visiting Physician Service Under Specified Circumstances (Q4/16)

Interest in Remotely Interacting with Medical Professionals Under Specified Circumstances (Q4/16)

Interest in On-Demand Virtual Care Under Specified Circumstances by Population Density (Q4/16)

Interest in On-Demand Virtual Care Under Specified Circumstances by Children at Home (Q4/16)

Interest in Using a Visiting Physician Service Under Specified Circumstances by Age (Q4/16)

Interest in Remotely Interacting with Medical Professionals Under Specified Circumstances by Age (Q4/16)

Remote Care Deep Dive

Interest in Remotely Interacting with Medical Professionals by Type (Q4/16)

Interest in Remotely Interacting with Medical Professional Types by Age (Q4/16)

Interest in Remotely Interacting with Medical Professionals in Specified Fields (Q4/16)

Interest in Remotely Interacting with Medical Professionals in Specified Fields by Age (Q4/16)

Interest in Remotely Interacting with Medical Professionals in Specified Fields by Gender (Q4/16)

Consumer Interaction Preferences

Preferred Method of Communicating with Medical Professionals When a Sudden but Non-Life-Threatening Condition Occurs (Q4/16)

Interest in Communicating Digitally with Medical Professionals (Q4/16)

Interest in Communicating Digitally with Medical Professionals by Age (Q4/16)

Maximum Reasonable Wait Time to Interact with Medical Professionals via Voice Communication (Q4/16)

Minimum Reasonable Length of Interaction with Medical Professionals via Voice Communication (Q4/16)

Maximum Reasonable Response Time for Text-Based Interactions with Medical Professionals (Q4/16)

Use of Digital Communication for On-Demand Care Services

Use of Websites/Apps to Communicate with a Healthcare Professional (Q2/16)

Health Activities on Website/App over the Last 12 Months (Q2/16)

Use of Websites/Apps to Communicate with a Healthcare Professional by Number of Chronic Conditions (Q2/16)

Communication with a Healthcare Professional Using Websites/Apps by Chronic Conditions (Q2/16)

Average Frequency of Communication with a Healthcare Professional Using Websites/Apps by Chronic Conditions (Q2/16)

Communication with a Healthcare Professional Using Website/App by Level of Concern About Worsening Health (Q2/16)

Communication with a Healthcare Professional Using Websites/Apps by Difficulty in Completing Health Tasks (Q2/16)

Communication with a Healthcare Professional Using Websites/Apps by Caregiver Status (Q2/16)

Average Frequency of Communication with a Healthcare Professional Using Websites/Apps by Caregiver Status (Q2/16)

Satisfaction with On-Demand Care Services

Satisfaction with Communication with Healthcare Professional Using Website/App (Q2/16)

Satisfaction with Communication with Healthcare Professional Using Website/App by Chronic Conditions (Q2/16)

Satisfaction with Communication with Healthcare Professional Using Websites/Apps by Caregiver Status (Q2/16)

Satisfaction with Communication with Healthcare Professional Using Website/App by Difficulty in Completing Health Tasks (Q2/16)

Net Promoter Score: Remote Interaction With Medical Professionals (Q4/16)

Publish Date: 1Q 2017

Slides: 57


Authored By:
Harry Wang - Senior Director of Research
Kristen Hanich - Researcher
Yilan Jiang - Senior Research Manager
Katherine Li - Researcher
David Mitchel - Research Analyst

© February 2017 Parks Associates
All rights reserved.  No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

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