Driving RMR Growth with Add-on Products and Services

Interactive services, smart home products, and video storage services have been driving RMR growth over the past decade, but as self-installation and competition begin to drag down RMR growth, the industry is evaluating new opportunities to expand RMR. This research quantifies the residential security market and add-on services and new product and service opportunities.

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RMR Trends

Professional Monitoring Monthly Fee Trend (2008 - 2018)

Professional Monitoring Security Systems with Interactive Service (2008 - 2018)

Professional Monitoring Monthly Fees for National Providers (2008 - 2017)

Incremental RMR for Add-on Services (Q2/18)

Basic Professional Monitoring Service Trend (2014 - 2018)

Professionally Monitored Security Systems with Home Controls (2008 - 2018)

Monthly Fee for New Professional Monitoring Accounts (2008 - 2018)

Monthly Fee for New Professional Monitoring Accounts by Channel (2009 - 2017)

Incremental RMR for Add-on Services among New Customers (Q2/18)

New Professional Monitoring Security Systems with Interactive Service (2008 - 2018)

New Professional Monitoring Security Systems with Home Control (2008 - 2018)

Desired Home Control Capabilities of a New Security System (Q1/18)

Preferred Payment Method for Home Control Capabilities (Q1/18)

Preferred Payment Method for a Package of All Home Control Capabilities by Demographics (Q2/18)

Add-on Service Capabilities

Desired Capabilities of Cyber Security Service (Q2/18)

Desired Capabilities of Video Verification (Q2/18)

Desired Locations to Use Videos Verification Service (Q2/18)

Desired Capabilities of Personal Emergency Response Service (Q2/18)

Desired Capabilities of Vehicle Monitoring Service (Q2/18)

Desired Items for Smart Tag Tracking Service (Q2/18)

Desired Capabilities of Independent Living Assistant Service (Q2/18)

Interest in Add-on Services

Interest in Add-Ons for Home Security Systems (Q2/18)

High Interest in Add-Ons for Home Security Systems by Demographics (Q2/18)

Interest in Add-Ons for Home Security Systems by Installation Method (Q2/18)

Interest in Add-Ons for Home Security Systems by Subscription Duration (Q2/18)

Interest in Add-Ons for Home Security Systems by Likelihood of Recommending (Q2/18)

Pricing for Add-on Services

Willingness to Pay Monthly Fee for Home Security System Add-Ons (Q2/18)

Willingness to Pay for Add-On Services by Demographics (Q2/18)

Willingness to Pay for Add-On Services by Installation Method (Q2/18)

Willingness to Pay for Add-On Services by Subscription Duration (Q2/18)

Willingness to Pay for Add-On Services by Likelihood of Recommending (Q2/18)

PERS Market

Personal Emergency Response System Adoption (Q2/18)

Personal Emergency Response System Devices (Q2/18)

Personal Emergency Response System Services (Q2/18)

Interest in Home Independent Living Features for Family Member (Q2/18)

High Interest in Home Independent Living Services among Caregivers (Q2/18)

High Interest in Home Independent Living Services by Health Conditions of Family Members (Q2/18)

High Interest in Home Independent Living Services by Anticipated Health Conditions of Family Members (Q2/18)

High Interest in Home Independent Living Services by Living Conditions of Family Members (Q2/18)

High Interest in Home Independent Living Services by Caregiving Time Segment (Q2/18)

Publish Date: 4Q 2018

Slides: 57


Authored By:
Tom Kerber - Senior Director, IoT Strategy and Custom Research
Yilan Jiang - Director

Published by Parks Associates
© October 2018

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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