Technical Support for Telecommuters

Technical Support for Telecommuters assesses the market for technical support services within the broadband households that have telecommuters.

It provides an overview of telecommuters, their use of IT devices and support services, and the demand for support services in the overlapping SMB market.

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About the Research

Previous Research

Key Findings

Recommendations

Telecommuting: Overview

Type of Telecommuting  (Q1/13)

Frequency of Telecommuting (Q1/13)

Type of Telecommuting by Frequency (Q1/13)

Telecommuting: Part-Time vs. Full-Time Work (Q1/13)

Reason for Telecommuting by Frequency of Telecommuting (Q1/13)

Reason for Telecommuting by Education (Q1/13)

Reason for Telecommuting by Frequency of Telecommuting (Q1/13)

Reason for Telecommuting by Education (Q1/13)

Productivity Level (Q1/13)

Home vs. Office Productivity by Frequency of Telecommuting (Q1/13)

Demographic Profile of Telecommuters

IT Profile of Home Offices

Avg. # of Devices in Home Office by Frequency of Telecommuting (Q1/13)

Avg. # of Devices in Home Office by Part-Time vs. Full-Time Work (Q1/13)

Devices in Home Office by Frequency of Telecommuting (Q1/13)

Services Used in Home Office by Frequency of Telecommuting (Q1/13)

Employer-Provided Devices in Home Office by Frequency of Telecommuting (Q1/13)

Employer-Provided Services in Home Office by Frequency of Telecommuting (Q1/13)

Online Back-Up Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Online Storage Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Technical Support Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Adoption of Support Services by Number of Employer-Provided Devices (Q1/13)

Telecommuters: Who Pays for Support Services (Q1/13)

SMB Market for Support Services

SMBs by # of Employees (Q4/12)

Approximate Number of Employees Working From Home by SMB Size (Q4/12)

Use of IT Devices by SMB Size (Q4/12)

Annual Amount Spent on Technical Support by SMB Size (Q4/12)

Interest in New Service Features - Top 10 (Q4/12)

Number of Interested Technical Support Service by SMB Size (Q4/2012)

Likelihood of Paying Monthly Price Per Seat for Service (Q4/12)

Likelihood of Paying Annual Price Per Seat for Service (Q4/12)

Additional Research from Parks Associates

Publish Date: 2Q 2013

Slides: 55


Authored By:
John Barrett - Director of Consumer Analytics
Yilan Jiang - Senior Research Manager

Published by Parks Associates
© June 2013 Parks Associates | Dallas, Texas 75248

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.

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