The public health crisis and months of shelter-in-place orders have had a dramatic impact on all businesses. In particular, SMBs have been forced to reevaluate all parts of business operations.

This research provides insights on technology adoption and needs among SMB owners and IT personnel. It also examines the changes taking place as a result of reduced budgets and broad-scale shifts to work from home.

  • What are the most widely adopted devices?
  • How have budgets for IT and technology products and services shifted?
  • What are the new technology applications needed to facilitate dispersed workforces?
  • What technology issues do SMBs experience with dispersed workforces?
  • What kind of device and equipment issues do SMBs experience?
  • What data security threats are SMBs most concerned about?
  • What are SMBs’ current work-at-home policies?
  • Do SMBs prefer different vendors for different services?
  • What is the preferred business model for various IT services?
  • What are the top value propositions for smart devices in SMBs: premise security, energy management, access control, etc.?

Raw Data Survey Results (SPSS Format)—allows companies to explore the results and dig deeper into desired topics.

Analysis & Survey Results (PowerPoint Format)—analyzes the survey results. Highlights opportunities and challenges in the SMB market, including new challenges created by the COVID-19 pandemic and new work-at-home policies, and provides a graphical presentation of the top-level results and key cross-tab analyses.

Analyst Access—access to analyst team for specific topical questions related to survey.

Custom Cuts—by service provider footprint, industry type, or business size available on request

Parks Associates will survey 1,000 SMBs in the US. For the purposes of this study, SMBs are defined as businesses with fewer than 250 employees.

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