The Internet of Things: Implications for Support Services and Solutions

This whitepaper examines the implications of the Internet of Things on the business models, revenue opportunities, and technological innovations in the support industry.

Topics:

Factors driving the Internet of Things - devices and applications in the Connected Home

Household adoption and consumer expectations regarding connected devices

Impact of heightened privacy and security concerns

Support automation strategies and remote access

Bandwidth needs and impact on support tools needed



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