Digital Home Support Services

Over the past 10 years, the technical landscape of US households has evolved significantly. The technical composition inside the home is different in several ways, and old models of break/fix support no longer meet consumer needs. The tools and the types of support services needed have changed. According to Parks Associates research, US broadband households now have an average of 9.1 computing and entertainment devices, 1.2 connected health devices, and 2.0 smart home devices....

Data privacy and security concerns are consistently among the top purchase barriers for those not owning smart home devices. Parks Associates will host the CONNECTIONS Summit  Privacy & Security: Protecting Consumers session on Thursday, January 14 from 3:45 p.m. - 4:30 p.m. CT. This session will be moderated by the firm's senior analyst, Patrice Samuels . In this session, industry experts Paula Al-Soufi, Director, Solution Offering, F-Secure , Aleem...

A growing percentage of smart home device owners now experience multiple problems with their devices each year, and within the last twelve months, one-third of smart home device owners report experiencing technical problems. Many of these issues stem from problems with wireless connectivity which disrupts a device’s ability to communicate with the home network. Additionally, some households report interruptions with the broadband provider’s service due to the increasing strain on the...

Cybersecurity threats facing consumers take many serious forms, but identity theft can cause the most damage to one’s life, reputation, and finances.  Join us for a complimentary and interactive webinar,  Boosting Service Value with Identify Theft Prevention Solutions , on  Thursday, October 1, 2020  at  11:00 a.m. PT / 1:00 p.m. CT , co-hosted with  F-Secure . Industry experts  Olli Bliss , Business...

Parks Associates recently interviewed  Anurag Gupta , Director Business Development, PSA Certified, with  Arm  to address the importance of device security for brands and demonstrate the value of standards and industry certifications in creating product differentiation, reducing risks, and building consumer trust. Increasing consumer concerns regarding IoT security and privacy have negatively impacted growth in many industries. Parks Associates data indicates that...

Parks Associates research finds US broadband households have an average of 12 connected devices, which will increase to 20 by 2025, creating opportunities for service providers and manufacturers to deploy new value-added services to support the home network and all its devices. The number of connected devices in the home is increasing just as people are adding strain to the home network with more work-at-home and video streaming activities. Consumers regularly deal with...

The security of the average home network has become exponentially more critical due to the shelter-in-place and work-at-home policies which have caused more families to live, work, and play at home. Regardless of recent re-openings, many predict that the way we work and live may be fundamentally changed. When remote internet connectivity blurs the line between work and home, cybersecurity takes on a whole new value in addition to the regular concerns of today’s households. The...

More than ever before connected devices have been essential in helping consumers work, learn, and entertain at home. They also play a great role in home security as well as health and wellness. Given the surge of smart home products and online activity, consumers’ vulnerability to cybercriminals continues to rise and it is important to consider adapting device protections in this new environment. Join us for a complimentary webinar, IoT Security: Establishing Frameworks to...