Digital Home Support Services
LG has announced that its new appliances will be equipped with “Proactive Customer Care.” The feature is designed to improve user experience and help customers maximize the lifespan of their products. The feature will first be enabled on the new bottom-freezer refrigerators and front-load washing machine.
The Proactive Customer Care feature will support consumers in the following ways:
Sends tips to prevent misuse of appliances – For example, for refrigerators the...
In January, a little over a month after the device became available, Amazon pulled the Echo wall clock from store shelves, citing connectivity issues. Similarly, in February Arlo pulled its 4K security cameras from store shelves, approximately one month after the product was released. The security cameras were pulled after a series of firmware updates failed to completely address the issues reported by early adopters, including connectivity, streaming quality, and battery life issues....
Content submitted by IMONT
Today’s IoT is dominated by the big cloud providers. They have amazing infrastructure, hugely complex and efficient management processes, and they process mind-boggling amounts of data every second to keep all our devices talking securely to each other via their servers.
However, using the cloud to “reflect” the state of remote services has unexpected implications for building out large scale systems containing many millions of devices. It...
by Parks Associates | Oct. 27, 2017
Tags: cloud services, CONNECTIONS, industry event, Internet of Things
Tags: cloud services, CONNECTIONS, industry event, Internet of Things
According to Parks Associates research, nearly half of consumers rank data security and privacy issues as their greatest concern about connecting devices to the Internet. Parks Associates and Alticast recently released the whitepaper, Cybersecurity: Turning Necessity into Business Opportunity , which provides an overview of current content security systems and the pain points in the transition from content security to big data security, with an emphasis on real-time threat detection...
by Parks Associates | Sep. 27, 2017
Tags: big data, cloud services, Internet of Things, privacy, security, smart home, Whitepaper
Tags: big data, cloud services, Internet of Things, privacy, security, smart home, Whitepaper
CONNECTIONS™: The Premier Connected Home Conference , which was recently held in San Francisco, featured a very vibrant discussion where panelists and audience members attempted to determine if there was a significant market opportunity for the support of connected healthcare and fitness devices.
Parks Associates presented research which highlighted the fact that the majority of connected health and fitness device owners (more than 90%) set up their devices on their own or with...
by Patrice Samuels | Jul. 6, 2017
Tags: Connected Health Summit, CONNECTIONS, Internet of Things, tech support
Tags: Connected Health Summit, CONNECTIONS, Internet of Things, tech support
A major business disruption stemming from the increasing connectivity of consumer electronic devices is the growing need for ongoing support among consumers. The resulting business challenge is that many companies that had not previous developed capabilities in this area find themselves in a position where providing such services is inevitable. Many are now preoccupied with how to accomplish the following:
Increase support efficiency
Minimize the use of support...
Chris Koverman , VP of Product & Engineering, Support.com, provides insight on several key industry trends for Parks Associates’ 11th-annual CONNECTIONS™ Summit conference , which will be held January 5 at CES 2017 in Las Vegas:
What is the most important next step to engage consumers in smart home solutions, connected entertainment services, and/or value-added services like tech support and connected health?
Smart home solutions will need to be brain dead simple...
by Parks Associates | Dec. 21, 2016
Tags: CONNECTIONS, industry event, Internet of Things, interoperability, security, tech support
Tags: CONNECTIONS, industry event, Internet of Things, interoperability, security, tech support
Data breaches that expose sensitive data of millions of customers and cost large companies millions of dollars are now pervasive in the news. As cyber-criminals formulate new ways to attack, many companies and consumers are now more aware of the vulnerabilities involved in providing and using connected products and services.
Despite the fact that cybercriminals are consistently devising new attack strategies, device manufacturers and consumers are yet to pull out all the stops...
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