Press Releases

Wednesday, February 19, 2020

Only 38% of consumers feel appreciated by their insurance company

Consumer research study addresses impact of smart home devices and incentives on insurance choice

New consumer research from Parks Associates finds only 38% of insurance customers feel rewarded for their loyalty, while 36% feel their loyalty to their insurance company goes unrewarded. The research firm announced its findings from a new study, Transforming Home Insurance and Creating Consumer Value, showing that loyalty rewards, including new products, can drive some consumer ...read more

Monday, February 17, 2020

Parks Associates hosts 11th annual Smart Energy Summit, featuring keynotes from Austin Energy, Bidgely, CPS Energy, and Johnson Controls

Industry event hosted in Austin, Texas, this week addresses consumer engagement, smart home strategies, utility partnerships, data analytics, and AI-powered services in energy

Parks Associates hosts the eleventh annual Smart Energy Summit: Engaging the Consumer, this week, on February 17-19, in Austin, Texas, at the Omni Austin Downtown, featuring keynotes from Austin Energy, Bidgely, CPS Energy, Johnson Controls, and Parks Associates. The conference focuses on the current c ...read more

Thursday, February 13, 2020

Thirty-one percent of US broadband households own or plan to buy a smart appliance

Racepoint Energy, Reliant, Resideo, and Sense examine new service bundling as part of the smart energy ecosystem at the 11th annual Smart Energy Summit

New research from Parks Associates finds 31% of US broadband households own or plan to buy a smart appliance, with the products’ ability to offer energy-efficiency tips a key motivator in many purchases. The international research firm will host the eleventh annual Smart Energy Summit: Engaging the Consumer, February 17-19, ...read more

Wednesday, February 12, 2020

Over 33% of CE device owners experienced technical problems with their device over the past year

New whitepaper examines the direct connections between support services and consumer engagement with connected solutions

Parks Associates today released a new whitepaper Next-Generation Support: Building an Engagement Platform, which finds over 33% of CE device owners report experiencing problems with their device over the past year. The whitepaper notes that even as these problems could extend to damage a brand’s reputation, they present an opportunity for service providers ...read more

Tuesday, February 11, 2020

Seven percent of US broadband households owned a plug-in electric vehicle at the end of 2019

Smart Energy Summit features session, sponsored by FLO, on electric vehicle adoption and opportunities to expand the charging infrastructure

Parks Associates announced today that FLO, a subsidiary of AddÉnergie and  Canada’s largest electric vehicle (EV) charging network and the second largest in North America, will host the special session “Building the Fast-Charging Infrastructure: Speeding up EV Adoption” at the 11th annual Smart Energy Summit: Engaging the Consumer, Febr ...read more

Monday, February 10, 2020

Sixty-two percent of US security dealers report that smart home devices increase support costs

Dina Abdelrazik presents research at SecurityNEXT conference sharing insights on security dealer trends in DIY, smart home, and interactive services

New security dealer research from Parks Associates shows smart home devices are adding cost and complexity for dealers in the security industry, where 62% of all dealers report that smart home devices increase their support costs. Security Dealer Survey reports 22% of dealers most frequently employ a truck roll to resolve smart ...read more

Thursday, February 06, 2020

Parks Associates announces Advisory Board for 7th annual Connected Health Summit, with executives from Alarm.com, Cincinnati Children's Hospital Medical Center, Great Call, Harvard Medical Center, Humana, MDLIVE, Papa, and PeoplePower

One-third of consumers are interested in wearables monitoring their health

Research firm Parks Associates today announced the topics and early advisory board members for the seventh annual Connected Health Summit: Independent Living and Wellness, September 1-3 at the Manchester Grand Hyatt in San Diego, California. Connected Health Summit, with early sponsorship from Alarm.com, Rapid Response Monitoring, and Sprosty Network, addresses consumer health and wellness solutions a ...read more

Wednesday, February 05, 2020

Sixty-five percent of smart thermostat owners and purchase intenders would pay $10 per month for an energy consumption monitoring service

Exelon, Leviton, PanTech Design, Sprosty Network, and UtilityAPI executives explore new data services and consumer engagement strategies at Smart Energy Summit

New smart energy research from Parks Associates finds 65% of US broadband households that own or plan to purchase a smart thermostat are interested in an energy consumption monitoring service at $10 per month. International research firm Parks Associates will explore new services emerging from the wealth of energy da ...read more

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