Tech Support: International Market Opportunities

This report analyzes the state of the technical support services industry across major global markets, including Europe and Asia/Pacific. The report assesses consumer demand for and interest in technical support services and examines trends in channel distribution and business models. The report also forecasts the five-year global revenue opportunity for premium technical support services.

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The Bottom Line


1.0   Report Summary

1.1 Purpose and Scope of the Report

1.2 Data Sources

2.0   Consumer Support

2.1 Channel Strategies

2.2 Business Model Trends

2.3 New Market Opportunities

3.0   Small Business Support

3.1 Channel Strategies

3.2 Business Model Trends  

3.3 New Market Opportunities

4.0   Forecast

4.1 Consumer Support Services

4.2 Small Business Support Services

4.3 Total Revenue

5.0   Implications and Conclusions

6.0   Glossary


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Publish Date: 4Q 2014

Pages: 63

Authored By:
Patrice Samuels - Sr. Manager, Market Research

© March 2014 Parks Associates
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