Next Generation Support: Driving IoT Adoption

This whitepaper examines how support strategies are critical to any company operating in the Internet of Things market.


  • Adoption trends for smart home, connected healthcare, and home entertainment devices
  • Impact of connectivity and the IoT on the technical support market
  • Current challenges to IoT growth, including interoperability issues and low consumer familiarity
  • Technical problems consumers face during setup, installation, and daily use of connected devices
  • Consumer preferences for traditional and new support channels, including social media and video calling
  • Key industry recommendations for utilizing data generated by connected devices to support consumer


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