Register

I agree with the Privacy Policy

CED Magazine

Research: Most smart home device owners willing to pay for tech support

December 15, 2014

The Internet of Things and connected consumer electronics devices are morphing the technical needs of consumers, according to a recent report.

Park Associates' research found that more than 56 percent of smart home device owners were willing to pay extra for monthly tech support services. Parks Associates’ study also found that 16 percent of U.S. broadband households own a smart home device and one-third have experienced at least one technical problem with their devices.

"Most consumers expect device manufacturers to offer some support services free of charge, but the growing adoption of smart home and IoT products, along with the complexity of broadband homes, is increasing the value that consumers attach to premium support services," said Patrice Samuels, research analyst, Parks Associates. "Currently 15 percent of connected CE consumers are willing to pay $49.99 per year for a comprehensive support service, and interest increases with the number of devices owned.

From the article "Research: Most smart home device owners willing to pay for tech support" by Mike Robuck.

Previously In The News

Consumer Electronics Daily News: Buick IntelliLink Coming to 2012 Regal, Lacrosse and Verano

By the end of 2013, there will be 1.1 billion smartphones with annual sales of 300 million units, according to the research firm Parks Associates Industries. From the article, "Consumer Elec...

Report: TV Everywhere will top 80% penetration in N. Amer.

Parks Associates' latest study also found that TV Everywhere services were an effective tool in reducing customer churn, as well as attracting younger subscribers . Overall, 40 percent of U.S. broa...

IP-based home security services on the rise

According to Parks Associates, more than 20 percent of households across the nation will have installed IP-based multi-service home networks by 2015. Homeowners are starting to gravitate toward...

Home automation: The new frontier for service providers

Now that broadband penetration has flattened out, Parks Associates’ Tom Kerber, director of research for home controls and energy, said telecom providers are looking for ways to bring in additional...

‹
1
2
3
4
›