Register

I agree with the Privacy Policy

HiddenWires

Tech Support: How AV Pros Can Meet IoT Demands

April 08, 2015

Growth in broadband speeds, mobile control, and cloud services alongside falling price points for popular connected devices are driving intense market growth for the Internet of Things (IoT). The net result of these drivers is a dramatic increase in the number of devices in the home and significantly higher industry expectations for future IoT growth.

However, this growth and the added complexity of devices are challenging brands’ ability to provide support to customers. Rising adoption of smart home devices is prompting a parallel increase in support requests. Parks Associates research shows over 50% of smart home device owners in the U.S. experience problems with at least one of their devices. Smart home devices will prompt over seven million support requests in 2015 and nearly 11 million by 2019.

Connected devices are tackling many new use cases, including home security, healthcare, and controls alongside entertainment, creating a new role in the Internet of Things for companies that can ensure seamless connectivity while preserving security. Parks Associates’ consumer data shows 60% of U.S. broadband households have concerns over device and data security when using connected devices.

From the article "Tech Support: How AV Pros Can Meet IoT Demands" by Patrice Samuels.

Previously In The News

CONNECTIONS announces Connected CE, Smart Energy, and Mobile Technology pre-show research workshops

Parks Associates today announced the agendas for three research workshops, focusing on cloud-based innovations, smart energy, and monetization strategies for mobile technologies. The research firm...

OTT and the User Interface

Today's television services throughout the world are provided with at least a non-interactive EPG (Electronic Programme Guide), consisting of a menu of information on scheduled linear TV programmin...

New European Consumer Research on Connected CE Spending, Cloud Service Preferences at CONNECTIONS Europe

Parks Associates announced the 6th annual CONNECTIONS™ Europe: Cloud Services, CE & Service Provider Strategies will be held November 8-9 at the Mövenpick in Amsterdam. The executive summit, with s...

US IP-based home monitoring service market will reach $4.4 billion by 2016

Parks Associates projects the percentage of U.S. households with professionally monitored services will expand to 30% by 2020, with consumer demand for remote monitoring, coupled with the expanding...

‹
1
2
3
4
5
6
7
8
9
10
11
›