Register

I agree with the Privacy Policy

HiddenWires

Tech Support: How AV Pros Can Meet IoT Demands

April 08, 2015

Growth in broadband speeds, mobile control, and cloud services alongside falling price points for popular connected devices are driving intense market growth for the Internet of Things (IoT). The net result of these drivers is a dramatic increase in the number of devices in the home and significantly higher industry expectations for future IoT growth.

However, this growth and the added complexity of devices are challenging brands’ ability to provide support to customers. Rising adoption of smart home devices is prompting a parallel increase in support requests. Parks Associates research shows over 50% of smart home device owners in the U.S. experience problems with at least one of their devices. Smart home devices will prompt over seven million support requests in 2015 and nearly 11 million by 2019.

Connected devices are tackling many new use cases, including home security, healthcare, and controls alongside entertainment, creating a new role in the Internet of Things for companies that can ensure seamless connectivity while preserving security. Parks Associates’ consumer data shows 60% of U.S. broadband households have concerns over device and data security when using connected devices.

From the article "Tech Support: How AV Pros Can Meet IoT Demands" by Patrice Samuels.

Previously In The News

Keys to Entering the Smart Home Economy

In late 2014, research by Parks Associates found that 16 percent of US broadband households owned a smart home device and one-third have experienced at least one technical problem with their device...

Parks Associates and Securitas Direct - Verisure Co-Host Free Smart Home Webcast on 11 June 2013

New research from Parks Associates finds 10-15% of U.K. broadband households would adopt a home control service with a GB£49.99/month service fee. The international research firm will co-host the w...

CEDIA Research Reveals that the UK Residential Custom Install Market Continues to Grow

This comprehensive research project, commissioned by CEDIA Region 1 (the UK, Europe, the CIS, Middle East, Africa, India and Pakistan), was carried out by international market research company, Par...

CONNECTIONS announces Connected CE, Smart Energy, and Mobile Technology pre-show research workshops

Parks Associates today announced the agendas for three research workshops, focusing on cloud-based innovations, smart energy, and monetization strategies for mobile technologies. The research firm...

‹
1
2
3
4
5
6
7
8
9
10
11
›