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Tech Support: How AV Pros Can Meet IoT Demands

April 08, 2015

Growth in broadband speeds, mobile control, and cloud services alongside falling price points for popular connected devices are driving intense market growth for the Internet of Things (IoT). The net result of these drivers is a dramatic increase in the number of devices in the home and significantly higher industry expectations for future IoT growth.

However, this growth and the added complexity of devices are challenging brands’ ability to provide support to customers. Rising adoption of smart home devices is prompting a parallel increase in support requests. Parks Associates research shows over 50% of smart home device owners in the U.S. experience problems with at least one of their devices. Smart home devices will prompt over seven million support requests in 2015 and nearly 11 million by 2019.

Connected devices are tackling many new use cases, including home security, healthcare, and controls alongside entertainment, creating a new role in the Internet of Things for companies that can ensure seamless connectivity while preserving security. Parks Associates’ consumer data shows 60% of U.S. broadband households have concerns over device and data security when using connected devices.

From the article "Tech Support: How AV Pros Can Meet IoT Demands" by Patrice Samuels.

Previously In The News

Keys to Entering the Smart Home Economy

In late 2014, research by Parks Associates found that 16 percent of US broadband households owned a smart home device and one-third have experienced at least one technical problem with their device...

2005 International CES To Showcase The Networked Home Market

The Digital Home Conference and Showcase, produced by CONNECTIONS (a Parks Associates and CEA partnership, will examine the evolution of the consumer music experience, portable entertainment device...

Parks Associates: Consumer preferences for tech support in Europe divided among service providers, manufacturers, and independent companies

Branding and delivery of home technical support services to vary in Europe Parks Associates’ latest study Customer Support in the Digital Home: Europe finds European households vary significantly i...

CEDIA and Parks Associates: Electronic Systems Contractors diversify their services with green and retrofit opportunities

The majority of U.S. home systems integrators, who have had average revenues fall almost 17% since 2007, are making adjustments to compensate for declines in new-home construction and consumer spen...

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