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J.D. Power: 5G Fixed Wireless Has the Highest Customer Satisfaction

April 23, 2024

Internet of Things

“The implications for companies like T-Mobile, which can offer this affordable alternative without cutting into other aspects of their businesses, or for a potential disrupter looking to make waves in the space, could be revolutionary,” the report said “As FWA adoption grows, companies currently in the industry and curious onlookers will surely be taking notice.”

The results echo those found by Parks Associates in January. The firm said that subscribers of FWA from mobile network operators were more satisfied with the price of service than were fiber or cable subscribers.

From the article, "J.D. Power: 5G Fixed Wireless Has the Highest Customer Satisfaction" by Carl Weinschenk

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"User experience defines the operator's video services for consumers," said Brett Sappington, senior director of research at Parks Associates in a statement. "Every pay-TV service and streaming video...

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