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Parks: Smart Home Devices Driving Higher Demand for Tech Support, But Computer Problems are in Steady Decline

Consumer computer problems, as well as problems with entertainment devices are declining steadily year-over-year, dropping by more than 50% since 2014, according to a new report from Parks Associates. However, smart home devices are creating more problems in households, according to the report. Thirty-four percent of smart home device owners experienced problems with their devices in 2017, up from 28% in 2016.

Twenty to 25 percent of U.S. broadband households plan to buy a smart device within the next year, so tech support companies and service providers are starting to invest more support resources focusing on solutions for the broad array of these products, such as in-home consultation services.

From the article "Parks: Smart Home Devices Driving Higher Demand for Tech Support, But Computer Problems are in Steady Decline" by Phil Britt.

Previously In The News

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Parks Associates today announced three new NUMBERS™ products focused on key IoT categories, including U.S. and global forecasts for IP cameras, home security, and smart home controllers through 2020....

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Mirai, and other similar attacks, could become an even larger problem as more consumers continue adopt IoT devices at the home. Indeed, IAB revealed in its recent study that two-thirds, or 62 percent,...

Broadband Household Smart Home Device Ownership Rose 7% In 2016, Parks Associates Says

Broadband availability may be far from ubiquitous in the United States, but in the homes where a connection is present a new Parks Associates survey revealed that 26% now own a smart home device, up f...

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The adoption of smart home devices reflects the overall Internet of Things (IoT) trend. A recent Parks Associates study revealed that in homes with a broadband connection, 26% now own a smart home dev...

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