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Built on a learning platform, Digital Butler is adaptive, vendor-neutral and provides for a single-stop support marketplace. "Supporting connected consumers is increasingly costly given the growing number of devices in broadband households and the growing technical complexity of these households. Parks Associates research shows that the average broadband household now has over eight connected computing and entertainment devices, compared to 4.6 devices in 2010," said Patrice Samuels, Research Analyst at Parks Associates. "More than one-half of consumers now expect support providers to cover multiple device types and brands. Given the growing support demands, support tools that are comprehensive and intelligent, improving in capability and performance with each use, will provide the best Return on Investment (ROI) for support providers."