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New Support.com Survey Shows Complexity of Smart Home Systems is Impeding Adoption, Customer Experience

The insights, initially published today in an infographic entitled, “A Smart Home Divided,” come from a Support.com survey of more than 3,000 U.S. consumers in November 2015. The infographic is available today from Support.com at the Parks Associates’ CONNECTIONSTM Summit within CES 2016.

From the press release "New Support.com Survey Shows Complexity of Smart Home Systems is Impeding Adoption, Customer Experience."

Previously In The News

DISH, Independa transform in-home entertainment and care experiences for senior living

"Parks Associates research reports 29 percent of seniors age 65 and older find it appealing to have a video consultation with a doctor directly through their TV," said Elizabeth Parks, senior vice pre...

Plume Launches Uprise to Transform Connectivity Services for MDUs

"The global MDU market is ripe with opportunities to fully address the complexity of providing and supporting various technology solutions," said Elizabeth Parks, President, and CMO of Parks Associate...

FUTURE ENERGY TRENDS: GETTING SMARTER ABOUT DEVICES AS THE ENERGY MARKETPLACE SHIFTS INTO ITS NEXT GEAR

Among those consumers who have converted to become a smart home family, research reveals that the smart home industry is indeed growing! According to recent data from Parks Associates, additional smar...

Ayla Networks Unveils ‘Alexa-as-a Service’

According to Parks Associates, a leading market research firm, more than 25% of US households with a broadband connection have a smart home device, while more than 60% of ‘smart’ households own more t...

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