Register

I agree with the Privacy Policy

Industry Press Releases

Small Business Tech Support: Small Target, Big Market

July 07, 2013

This report looks at the opportunities for technical support in businesses ranging in size from SOHO to 99 employees. Demand for sophisticated tech support solutions is expanding as small businesses adopt new and complex technologies, such as cloud services. This report looks at the opportunities presented in areas such as help desks, virus protection, security, hardware and software proactive monitoring, and new Tier Zero support. It also includes forecasts for tech support revenue trends through 2017.

Businesses of all sizes have been relentless in their adoption of new technologies, said Jim O'Neill, a research analyst at Parks Associates. They have acquired new hardware and often allow the use of employees' own devices, creating a complex environment of support needs. Throw the cloud and its various services into the mix, as well as the need of SMBs to curtail their expenses, and you have a perfect storm of opportunity for companies that can provide 24/7 help desks, remote software and hardware support, and the occasional site visit. Tech support, especially for very small businesses, is approaching a boom phase.

From the press release, "Research and Markets: Small Business Tech Support: Small Target, Big Market."

Previously In The News

Actiontec Launches MoCA Network Adapter To Fill In Wi-Fi Coverage Deadzones

Actiontec Electronics announced the launch of its WCB3000 Wi-Fi Wireless Network Adapter using MoCA - the first solution in its Whole Home Wireless portfolio. The new adapter uses MoCA (Multime...

IP Home Management Services in Europe

This report explains the technologies, consumer motivation and business models of the security, energy and telecom industries in Europe. It reviews U.S. business models for IP home management servi...

Energy Management: Efficiency is Not Enough

Energy Management: Efficiency is Not Enough analyzes the market for energy-saving products and services. It details energy consumption habits and efforts to reduce energy usage in the households. I...

2012 Year in Review: CE Purchases

2012 Year in Review: CE Purchases analyzes CE adoption and purchases in 2012. This report provides the latest trending data on purchases, expenditure, brands purchases, and retail vs. online sales....

‹
1
2
...
41
42
43
44
45
46
47
48
49
50
›