Providing market intelligence for more than 35 years

In The News

The Biden administration wants to ban quit fees for cable customers

That all-inclusive model might not be sustainable in a world where consumers can treat paid TV like they treat streaming platforms, said Jennifer Kent, vice president of research at Parks Associates.

“You can sign up for a service and cancel at your leisure, which means that there are very high churn rates,” she said.

“High” as in 50% canceling those subscriptions over a year.

“And so you can imagine the business challenge where half of your subscribers leave,” Kent said.

From the article, "The Biden administration wants to ban quit fees for cable customers" by Meghan McCarty Carino

Previously In The News

Health Tech Trends: Connected Devices, Telehealth, Independent Living Solutions

Wearables have been seeing tremendous growth since Parks Associates first started tracking the category in 2013. Fitness trackers or watches are reaching almost a quarter of broadband households, at a...

Fourth annual conference on residential gateways and home networking

To address these changes in the DSL and cable modem market, Parks Associates and CABA are hosting their fourth annual conference on residential gateways and home networking.  The conference will addre...

Gear Up for a Flood of IoT Support Requests

Growth of the Internet of Things in broadband households extends the life, utility and functionality of all connected solutions in the home. It also puts new pressures on existing support solutions to...

Apple, Hollywood Honchos Put Heads Together

The Apple TV came in fourth, behind Amazon's Fire TV, Google's second-place Chromecast and Roku's pack-leading set-top devices, in Parks Associates' tally of streaming device sales in 2014. Amazon and...