Executive Summary

Industry Insight

Telehealth Service Use

Types of Telehealth Services Used

Appeal of Telehealth Approaches

Telehealth Service Channel

Impact of Visit Quality on Future Service Use

Use of Teletherapy/Counseling Services

By COVID-19 Diagnosis

By Job Changes Due to COVID-19

Willingness to Share Smartphone Data To Track COVID-19

Privacy Protections that Encourage Smartphone Data Sharing for Contact Tracing

Impact of COVID-19 on Consumer Health

COVID-19 Status (Q2/20)

COVID-19 Symptoms Experienced by Age Group (Q2/20)

Health Concern by Social Distancing Behavior (Q2/20)

Steps Taken to Protect Senior Family Members (Q2/20)

Actions Taken As a Result of COVID-19 Symptoms (Q2/20)

Telehealth Familiarity and Use

Familiarity with Telehealth Services (Q2/20)

Use of Telehealth Service (2017 - 2020)

Telehealth Service Use, by Delivery Method (2019 - 2020)

Telehealth Service Users, by Demographics

Payment Method for Using Telehealth Service (Q2/20)

Use of Telehealth Services Since COVID-19 Began (Q2/20)

Telehealth Service Providers and Channels

Telehealth Service Channel (2019 - 2020)

Telehealth Service Channel by Age (Q2/20)

Specific Telehealth Services Used (Q2/20)

Specific Mental Health Services Used (Q2/20)

Appeal of Telehealth Approaches (2019-2020)

Appeal of Telehealth Service Channels, by Familiarity with Telehealth

Appeal of Telehealth Approaches By COVID-19 Symptoms Experienced (Q2/20)

Telehealth Service User Experience

Medical Issues Consulted Using Telehealth Services (Q2/20)

Reasons for Using Telehealth Services (Q2/20)

Reasons for Using Telehealth Services Over In-Person Consultation by COVID-19 Symptoms Experienced (Q2/20)

Outcomes of Telehealth Service Visit (Q2/20)

Consumer Perception of Telehealth Service Quality (Q2/20)

Likelihood of Using Telehealth Services (Q2/20)

Impact of Visit Quality on Future Service Use (Q2/20)

Barriers to Telehealth Use

Telehealth Service Barriers (Q2/20)

Telehealth Service Barriers (2019 - 2020)

Telehealth Service Barriers By Age (Q2/20)

Connected Health Devices and Remote Patient Monitoring

Appeal of Telehealth Approaches – Devices and Data (2019-2020)

Overall Adoption of Connected Health Devices (2013 - 2020)

Adoption of Connected Health Products (Q2/20)

Interest in Remote Monitoring-Based Telehealth Services (Q2/20)

Top Wearable Brands (Q2/20)

Interest in Sharing Data from Devices (Q2/20)

Emerging Technologies: Contact Tracing and Self-Diagnostic Apps

Willingness to Share Smartphone Data To Track COVID-19 (Q2/20)

Privacy Protections That Would Convince Smartphone Users to Share Data (Q2/20)

Willingness to Share Smartphone Data to Track COVID-19 (Q2/20)

Use of Self-Diagnosis Apps (Q2/20)

Agreement on Use of Self-Diagnosis Apps (Q2/20)

Use of Self-Diagnosis App By COVID-19 Symptoms Experienced (Q2/20)