COVID-19: Impact on Telehealth Use and Perspectives

Telehealth and telemedicine solutions have been thrust to the forefront of health care in the midst of the COVID-19 pandemic. The need to avoid exposure has sudden reversed the well-established consumer preference for in-person over remote care. Payors, providers, and consumers have never been more aligned in the need to trial, deploy, and pay for virtual care services. This study provides trending data on consumer familiarity, use, and demand for telehealth services. It evaluates user experience with telehealth services and investigates consumer appetite for virtual care as a standard offering, outside of crisis conditions.

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Publish Date: 4Q 2020

Slides: 46

Authored By:
Jennifer Kent - Senior Director

Published by Parks Associates
© June 2020 Parks Associates

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