Shifting Support Needs: Opportunities for Remote Solutions

This annual flagship consumer study tracks trends in smart home customer pain points and identifies specific problems by leading product categories. It explores reasons purchased products are returned or simply never installed. The research identifies the many paths consumers take to resolve tech support issues, their expectations and preferences for resolving issues, and concept testing of support business models.

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Publish Date: 2Q 2020

Slides: 46


Authored By:
Patrice Samuels - Senior Analyst

Published by Parks Associates
© May 2020 Parks Associates

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.

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