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Tech Support: How AV Pros Can Meet IoT Demands

April 08, 2015

Growth in broadband speeds, mobile control, and cloud services alongside falling price points for popular connected devices are driving intense market growth for the Internet of Things (IoT). The net result of these drivers is a dramatic increase in the number of devices in the home and significantly higher industry expectations for future IoT growth.

However, this growth and the added complexity of devices are challenging brands’ ability to provide support to customers. Rising adoption of smart home devices is prompting a parallel increase in support requests. Parks Associates research shows over 50% of smart home device owners in the U.S. experience problems with at least one of their devices. Smart home devices will prompt over seven million support requests in 2015 and nearly 11 million by 2019.

Connected devices are tackling many new use cases, including home security, healthcare, and controls alongside entertainment, creating a new role in the Internet of Things for companies that can ensure seamless connectivity while preserving security. Parks Associates’ consumer data shows 60% of U.S. broadband households have concerns over device and data security when using connected devices.

From the article "Tech Support: How AV Pros Can Meet IoT Demands" by Patrice Samuels.

Previously In The News

Parks Associates Finds 78% of US Broadband Households Have a Home Network Router Driving Demand for Tech Support

Parks Associates and Support.com Release Whitepaper "Expanding to the Home Network: The Evolution of Premium Support" Parks Associates and Support.com, Inc. (NASDAQ: SPRT), a leading provider o...

Parks Associates Finds 40% of U.S. Broadband Households Highly Interested in Smart Troubleshooting Features for Connected Appliances

Parks Associates research shows consumers value connectivity in appliances as a means to protect their investment, with 44% of U.S. broadband households highly interested in smart troubleshooting f...

Parks Associates Publishes IP Home Management Services in Europe Report

One-third of German broadband households prefer a home security company to provide connected home monitoring equipment and services Parks Associates today announced the new report IP Home Manag...

Keys to Entering the Smart Home Economy

In late 2014, research by Parks Associates found that 16 percent of US broadband households owned a smart home device and one-third have experienced at least one technical problem with their device...

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