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Smart Home

Free Tech Support Webcast: Enhancing Remote Customer and Technical Support

Register today for the Parks Associates March 18th webcast, Enhancing Remote Customer and Technical Support, sponsored by PlumChoice and support.com. Kurt Scherf, VP, Principal Analyst, Parks Associates, will discuss the evolution of the support market - including consumer electronics, home computer and networking configuration, and a variety of maintenance, diagnostics, and troubleshooting services.

Parks Associates estimates that revenues for remote tech support services have doubled in the last year, with revenues in the hundreds of millions of dollars.

As consumers demonstrate a willingness to pay for premium remote technical support services, what are the opportunities and challenges for companies developing and expanding customer care and remote technical support services?

How does the industry move from reactive services to developing a perspective on holistic customer care?

Join Parks Associates, PlumChoice, and support.com for this special Webcast on the evolution of the support market.

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