Support.com, Inc., a leading provider of cloud-based technology services and software, today announced that it will present at CONNECTIONS™ Summit at CES, January 7, 2014 in Las Vegas. CONNECTIONS Summit at CES will provide valuable insight into emerging backend technologies and the impact they have in increasing efficiencies in diagnostics, troubleshooting, and resolution in the tech support market.
Presenting for Support.com is James Morehead, Vice President of Product Management, who will participate on the panel, "Consumer Tech Support: Advanced Tools and Infrastructure", on Tuesday, January 7th from 10:30-11:45 am PST.
Mr. Morehead will discuss how leading brands, driven by an increasingly complex digital landscape, are leveraging guided workflows, in-context diagnostics, and automated solutions to help increase consistency and solve rates in the tech support industry.
From the press release, "Support.com to Present at Parks Associates' 2014 CONNECTIONS(TM) Summit at CES."
