Register

I agree with the Privacy Policy

Support Services

1/3 of U.S. Broadband Households Experience Problems with Smart Home Devices

March 15, 2015

Parks Associates research shows consumers' fears of viruses, data loss, and identity theft are fueling use cases for technical support within the Internet of Things. Over 50% of U.S. smartphone and tablet owners are interested in tech support services that provide protection against loss, theft, or virus/infection. Additionally, 16% of U.S. broadband households own a smart home device and more than one-third of those consumers have experienced a problem with one or more these devices.

Parks Associates and Support.com recently partnered together to co-host a complimentary industry webcast examining strategies to allow technical support companies to remain competitive within the growing Internet of Things market. Speakers specifically discussed how to align current offerings with consumer expectations while also improving efficiency, consistency, and accuracy.

Research highlights from the webcast included:

U.S. broadband household device adoption, including smart home devices and connected enertainment products
Consumer expectations for free technical support services
Number of consumers who utilize self-help tools when seeking technical support assistance

Speakers on the webcast included Sampath Gomatam, Senior Vice President, Product, and Chris Koverman, Vice President, Engineering, both from WeatherBug Home. The discussion was moderated by Parks Associates analyst Patrice Samuels.

Download the webcast recording and slide deck by clicking here.

Further Reading:

More Press Releases

Monday, May 21, 2012

EchoStar & Troppus to Discuss Value of Holistic Tech Support at CONNECTIONS

EchoStar Corporation and Troppus Software announced John Fisher, CTO & CSA, Troppus Software; VP P...

Monday, Jul 20, 2015

At your Service: Moneypenny, Cortana, Siri and the New Era of Virtual Support

Last week, Facebook announced its foray into the world of digital personal assistants with “Money...

Friday, Nov 14, 2014

TeenSafe: A Parental Monitoring Tool with Several Advantages

A couple of weeks ago, I was intrigued by an e-mail that I received from the National PTA. For ev...

Smart Home: Products And Services

Consumer Electronics And Entertainment

Broadband And Mobility

Connected Health And Wellness

MDU / Multifamily

SMB

Strategic Consulting Unit

Research Services

Primary Research

Event

Analyst Insights

Media

About Parks Associates

1/3 of U.S. Broadband Households Experience Problems with Smart Home Devices

More Press Releases

EchoStar & Troppus to Discuss Value of Holistic Tech Support at CONNECTIONS

At your Service: Moneypenny, Cortana, Siri and the New Era of Virtual Support

TeenSafe: A Parental Monitoring Tool with Several Advantages

Providing market intelligence for more than 35 years

Phone:

Email:

Mailing Address:

Expertise

Services

Events

Resources

About Us

Store