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Key Questions Answered
Survey Methodology
Executive Summary
Industry Insight
Appliance Ownership
Smart Appliances Adoption (Q4/19)
Adoption of Smart Appliances by Demographics (Q4/19)
Adoption of Smart Appliances by Housing Factors (Q4/19)
Smart Home Device Ownership (2014 - 2019)
Average Smart Home Device Owned Per Owing Household (2016 - 2019)
Appliance Purchases and Installation
Smart Major Appliance Purchases (Q4/19)
Purchase of Smart Major Appliances by Demographics (Q4/19)
Purchase of Smart Major Appliances by Housing Factors (Q4/19)
Purchase of Smart Major Appliances by Life Events (Q4/19)
Overall Smart Major Appliances: Channel Purchase Location (Q4/19)
Smart Major Appliances: Channel Purchase Location (Q4/19)
Overall Smart Major Appliances: Reason for Purchase (Q4/19)
Smart Appliances: Replacement Cycle (Q4/19)
Benefits Influencing Smart Major Appliance Purchases (Q4/19)
Factors Driving Smart Appliance Purchases (Q4/19)
Trigger for Purchasing Smart Major Appliances (Q4/19)
Trigger for Purchasing Smart Major Appliances (Q4/19)
Overall Purchase Process of Smart Appliances (Q2/20)
Purchase Process of Smart Major Appliances (Q4/19)
Overall Smart Appliance Purchase Timeline (Q4/19)
Smart Appliances: Purchase Timeline (Q4/19)
Smart Appliances Installation (Q4/19)
Smart Major Appliances: Installation Methods (Q4/19)
User Experience
Smart Major Appliances: Frequency of Using Smart Features (Q4/19)
High Reliability of Smart Appliances (Q4/19)
Smart Major Appliances: High Ease of Use (Q4/19)
Smart Home Appliances: Net Promoter Score (Q4/19)
Problems Experienced with Smart Appliances (Q4/19)
Purchase Intentions
Overall Smart Major Appliance Purchase Intention by Smart Home Device Ownership (Q4/19)
Smart Appliances Purchase Intention by Smart Home Device Ownership (Q4/19)
Overall Smart Appliances Purchase Intention by Demographics (Q4/19)
Overall Smart Appliances Purchase Intention by Housing Factors (Q4/19)
Preferred Purchase Channel for Smart Major Appliance (Q4/19)
Smart Appliances: Preferred Purchase Channels (Q4/19)
Reasons for Not Purchasing Smart Major Appliances (Q4/19)
Feature Preferences
Appeal of Smart Refrigerator Features (Q4/19)
Appeal of Smart Oven or Range/Cooktop Features (Q4/19)
Appeal of Smart Washer or Dryer Features (Q4/19)
Appendix
