About the Research

Previous Research

Industry Insight

Key Findings

Recommendations

Smart Home Device Setup:

Smart Home Device Adoption (2014 - 2016)

Method of Device Setup (2015 - 2016)

Smart Home Device Installation (Q1/16)

Smart Home Device Installation – Cont. (Q1/16)

Problems in Setting Up Smart Home Devices (2015 - 2016)

Problems in Setting Up Devices by Smart Home Device (2015 - 2016)

Problems in Setting Up Devices by Smart Home Device - Cont. (2015 - 2016)

Problems Experienced During Device Setup by Age (Q1/16)

Device Setup Preference (2015 - 2016)

Device Setup Preference by Gender (Q1/16)

Smart Home Device Problems:

Smart Home Devices: Number of Technical Problems Experienced (Q1/16)

Smart Home Devices: Technical Problems Experienced (Q1/16)

Leading Smart Home Device Problems (2015 - 2016)

Leading Smart Home Device Problems – Cont. (2015 - 2016)

Resolution of Smart Home Device Technical Problems (2015 - 2016)

Resolution of Smart Home Device Technical Problems by Age (Q1/16)

Company Contacted for Smart Home Device Support (Q1/16)

Type and Cost of Professional Assistance Received (2015 - 2016)

Type & Cost of Professional Assistance Received by Sources (Q1/16)

Appeal of Support Services for Smart Home Devices (Q1/16)

Appeal of Smart Home Device Support Services by Age (Q1/16)

Appeal of Smart Home Device Support Services by Children at Home (Q1/16)

Appeal of Smart Home Device Support Services by Home Size (Q1/16)

Appeal of Support Services by Smart Home Device Purchase Intention (Q1/16)

Likelihood of Paying for Technical Support Service at Specified Prices (Q1/16)

Adoption of Connected Healthcare Devices:

Number of Connected Healthcare Devices Owned (2013 - 2016)

Adoption of Connected Healthcare Devices (2013 - 2016)

Healthcare Device Setup:

Connected Healthcare Device Setup (Q3/16)

Device Setup Problems Experienced (Q3/16)

Actions Taken to Resolve Healthcare Device Setup Problems (Q3/16)

Healthcare Device Problems and Resolution:

Technical Problems with Connected Healthcare Devices (Q3/16)

Top Issues with Connected Healthcare Devices (Q3/16)

Healthcare Device Problem Resolution (Q3/16)

Cost of Professional Assistance to Resolve Healthcare Device Problems (Q3/16)

Appeal of Support Services for Connected Healthcare Devices (Q3/16)

Appeal of Healthcare Support Services by Age (Q3/16)

Appeal of Healthcare Support Services by Gender (Q3/16)

Apple of Healthcare Support Services by Children (Q3/16)

Appeal of Healthcare Support Services by Family Size (Q3/16)

Appeal of Healthcare Support Services by Healthcare Device Ownership (Q3/16)

Appeal of Healthcare Support Services by Number of Healthcare Device Owned (Q3/16)