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Survey Methodology
COVID-19 Timeline
Executive Summary
Industry Insight
Senior Use of Video Conferencing Services
YoY Changes in Senior Use of Telehealth Services
Senior Technology Adoption
Consideration of Housing Alternatives Among Seniors
Appeal of Products for Caregiving Among Caregivers
Preferred Independent Living System Purchase Channels
Impact of COVID-19 on Seniors
Coronavirus Disease 2019 (COVID-19) Deaths and Cases, CDC COVID Data Tracker
Impact on Seniors
Impact on Caregivers
Public Health Behaviors by Age
COVID-19 Challenges by Age
Services Used During COVID-19 by Age
Seniors’ First Time Using Services
Use of Telehealth Services
Use of Virtual Health & Wellness Tools by Age
COVID-19 Impact on Spending Activities Among Seniors
Spending Rollup
Activities During COVID-19 Among Seniors
Community Leaders’ Handling of COVID-19
Service Provider Handing of COVID-19
Smartphone Adoption
Smart Home Device Adoption
Current Adoption
Impact of COVID-19 on Caregivers
Market Size of Caregivers (2019 - 2020)
Average Age of Loved Ones Attended by Caregivers (2019-2020)
Residence of Loved One
Loved One’s Independence
Caregivers’ Concerns About Loved Ones
Caregivers’ Decisions Related to COVID-19 (Q2/20)
Demand for Independent Living Systems
Appeal of Smart Products Used to Care for Loved Ones
Top 10 Must-Have Features of Independent Living System: Seniors vs. Caregivers
Must-Have Features of Independent Living System: Seniors vs. Caregivers, Cont’d.
Likelihood of Purchasing Independent Living System Among Caregivers
Independent Living System Purchase Channels
Reasons for Not Purchasing Independent Living System
Seniors’ Perspectives and Retirement Concerns
Highly Important Aspects of Retirement Life (2018 - 2020)
Retirement Concerns Among Seniors
Consideration of Housing Alternatives
Health Activities by Age
Seniors’ Health Device Adoption
Overall Adoption of Connected Health Devices by Age
Adoption of Connected Medical Devices by Age
Adoption of Fitness/Wellness Devices by Age
Panic Button Capabilities
High Intention to Purchase Connected Medical Devices by Age
Senior Use of Telehealth
High Familiarity with Digital Health Tools
Telehealth Service & Self-Diagnosis App Use
Telehealth Service Channels
Reasons for Using Telehealth Services Among Seniors
Medical Issues Consulted Using Telehealth Services
Outcomes of Telehealth Service Visit
Consumer Perception of Telehealth Service Quality by Age
Telehealth Service Barriers Among Seniors
High Important Telehealth Service Features by Age
High Appeal of Telehealth Services by Age
Likelihood of Using Telehealth Services
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