Alerts and Alarms: Consumer Perceptions of Security Event Management

This study explores consumer attitudes, preferences, and experiences in security event management among households with professional monitoring. It presents consumer perceptions on alerts (false/true), monitoring station response, first responder response, municipal fines, video verification, AI-enabled chat verification, and support agents working from home. Consumer segments include all system owners and interactive service owners experiencing a security event in the past few years.

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Publish Date: 4Q 2021

Slides: 50


Authored By:
Jennifer Kent - Vice President, Research

Published by Parks Associates
© July 2021 Parks Associates

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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