The Connected Consumer and Changing Support Needs

This study highlights consumer adoption of traditional and emerging connected devices. It identifies the leading issues consumers experience with these devices and their preferred methods for problem resolution. In addition, the research examines consumer satisfaction with self and professional support solutions and assesses consumer appetite for premium technical support and extended warranty services.

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Publish Date: 3Q 2021

Slides: 60


Authored By:
Patrice Samuels - Senior Analyst

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