All Apps Aren’t Equal: Smart Home User Experiences

This consumer research provides an in-depth examination of the user experience among smart home app users. It quantifies consumer preferences and pain points, the value of unified versus endpoint solutions, app usage patterns by use case and contexts and the relative importance of the app experience for purchasing and consumer satisfaction. The research also explores preferences for modes of interaction, such as voice versus touch, and relative value of multiple apps that can be used for varying smart home tasks.

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Publish Date: 4Q 2021

Slides: 50


Authored By:
Patrice Samuels - Senior Analyst
Mark Vena - Senior Director, Smart Home and Strategy

Published by Parks Associates
© July 2021 Parks Associates

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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