Telehealth & Remote Patient Monitoring: User Experience

This study provides trending data on consumer familiarity, use, and demand for telehealth services and connected health devices. It evaluates user experience with telehealth services and investigates consumer appetite for virtual care as a standard offering, outside of crisis conditions.

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Download Table of Contents (PDF)

Survey Methodology and Definitions

Defining Connected Health Solutions Models

Key Terms and Definitions

Executive Summary

Telehealth Service Usage: 2019 to 2022

Top 3 Reasons for Seeking Care

Top 3 Barriers to Telehealth

Remote Diagnostic/RPM Participation in Past 12 Months

Appeal of Tested Services

% More Likely to Select Doctor/Care Provider if They…

Telehealth Service Channel Use in Past 12 Months

Telehealth Service Channel Share by Age Groups

Types of Telehealth Services Used by Age Groups

Preferred Telehealth Device Platform by Age Groups

Overview & Respondent Profiles

Age Group

Children at Home

Respondent Gender

Educational Attainment

Household Income

Prevalence of Health Conditions

Prevalence of Health Conditions by Type

Self-Reported Body-Mass Index

Payment Method of Telehealth Visit

Familiarity and Use of Telehealth

Familiarity with Telehealth Service

Types of Telehealth Services Used

Types of Telehealth Services Used by Children at Home

Types of Telehealth Services Used by Age Groups

Types of Telehealth Services Used by Forms of Insurance

Familiarity with Telehealth Services by Age Groups

Familiarity with Telehealth Services by Forms of Insurance

Remote Patient Monitoring

Remote Diagnostics / RPM Participation in Last 12 Months

April 2021 – Lifetime Program Participation

Remote Diagnostics / RPM Program Participation in Past 12 Months by Health Condition

Remote Diagnostics / RPM Program Participation by Age

Remote Diagnostics / RPM Program Participation in the Past 12 Months by Children at Home

Telehealth Service Channels

Telehealth Service Channel

Number of Telehealth Services Used

Telehealth Service Channel Breakdown

Telehealth Service Channel by Age Groups

Telehealth Service Channel by Children at Home

Telehealth Service Channel by Forms of Insurance

Brand Market Share Analysis

National Telehealth Service Provider Share

Mental Health Service Provider Share

National Telehealth Service Used by Age Groups

National Telehealth Service Used by Children at Home

Insurance Makeup of Top Telehealth Companies

Demand for Service Features

Appeal of Digital Health Services

Impact of Connected Health Offerings on Choice of Doctor/Care Provider

Consumer Perception of Telehealth Service Quality

Likelihood of Using Telehealth Services

Likelihood of Using Telehealth Services Among Telehealth Users

Likelihood of Using Telehealth Services by Children at Home

Likelihood of Using Telehealth Services by Age Groups

Telehealth Drivers and Barriers

Reasons for Seeking Care via Telehealth Services

Reasons for Seeking Care via Telehealth Services by Age

Reasons for Seeking Care via Telehealth Services by Children at Home

Issue Treated via Telehealth Services

Highly Important Telehealth Service Features

High Important Telehealth Service Features by Age Groups

High Important Telehealth Service Features by Children at Home

Barriers to Telehealth Use

Barriers to Telehealth Use by Age Groups

Telehealth UX Preferences

Preferred Telehealth Device Platform: 2022 vs. 2021

Preferred Telehealth Device Platform: Telehealth Users vs. Non-Users

Preferred Telehealth Device Platform by Age Groups

Preferred Telehealth Device Platform by Children at Home

Preferred Telehealth Device Platform by Telehealth Service Channel

Connected Health Devices

Overall Adoption of Connected Health Devices

Number of Connected Health Devices Owned

Average Number of Connected Health Devices Owned Per Internet Household

Adoption & Use of Connected Health Products

Adoption of Connected Health Products

Adoption of Connected Health Products by Health Conditions

Adoption of Connected Health Products by Children at Home

High Intention to Purchase Connected Health Devices in Next 6 Months

High Intention to Purchase Connected Health Devices by Income

Wearables

Wearable Brand Owned by Head of Household

Most Frequently Used Device

Primary Wearables Brand by Telehealth Service Usage

High Intention to Purchase Connected Health Devices in Next 6 Months

Willingness to Pay for Health-Related Wearable Features

Chronic Conditions

Telehealth Service Use by Health Conditions

Preferred Telehealth Device Platform by Personal Health Conditions

Issue Treated via Telehealth Services by Health Conditions

High Intention to Purchase Connected Health Devices by Health Condition

Appendix

Publish Date: 3Q 2022

Slides: 84


Authored By:
Kristen Hanich - Director of Research
Yilan Jiang - Senior Director of Consumer Analytics
Sharon Jiang - Consumer Insights Analyst II

Published by Parks Associates

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