Expectations vs. Reality: Enhancing Alarm Monitoring Response

This white paper highlights how security providers are actively adding revenues through new technology and response options, including private guard services, and ensuring fast response during security
events, which differentiates their offerings from competitors. It highlights consumer expectations for professionally monitored security, including insights into the gap between reality and expectations for quick police response. The research also highlights consumer views on response times, including familiarity with and perception of fines, as well as the role of public resources for reliable safety and response.

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