Download Table of Contents (PDF)
1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
1.3 Research Approach/Sources
2.0 Drivers of Support Needs
3.0 Device Adoption
3.1 Computing and Entertainment Devices
3.2 Smart Home Devices
3.3 Connected Healthcare Devices
4.0 Device Problems
4.1 Connected Computing and Entertainment Device Problems
4.2 Smart Home Device Problems
4.3 Connected Healthcare Device Problems
5.0 Use of Support Resources
5.1 Self-Support versus Professional Support
5.2 Paying for Support
5.3 Support Subscriptions
6.0 Trends and Outlook
6.1 Proactive and Personalized Support
6.2 Reducing Customer Effort Using Technology
6.3 Social Support Initiatives
6.4 Cognizant of Security
7.0 Forecast
7.1 Forecast Methodology
7.1.1 Setup and Installation Services
7.1.2 One-time Support Services
7.1.3 Subscription Services
7.2 North America
7.3 Western Europe
7.4 Asia-Pacific
8.0 Implications and Recommendations
9.0 Appendix
9.1 Glossary
9.2 Index
9.3 Image Sources
© December 2016 Parks Associates
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
