Download Table of Contents (PDF)
The Bottom Line
Dashboard
1.0 Report Summary
1.1 Purpose of Report
1.2 Scope of Report
2.0 Market Demand
2.1 Computing Devices
2.2 Entertainment Devices
2.3 Smart Home Devices
3.0 Consumer Approach to Problem Solving
3.1 Self-help
3.2 Premium Professional Support
3.2.1 Subscriptions
4.0 Support Opportunities and Challenges
4.1 Privacy and Enablement Services
4.2 Warranty Partnerships
4.3 Smart Home Support
4.4 Service Renewal
5.0 Support Process Improvement
6.0 Process Enhancement
6.1 Video-based Support
6.2 Social Media
7.0 Forecast
7.1 Set-up/ Installation
7.2 One-time Support Services
7.3 Subscription Services
7.4 Total Revenue
8.0 Implications and Recommendations
9.0 Appendix
9.1 Examples of Retailer Premium Technical Support Services
9.2 Examples of CE Manufacturer Premium Technical Support Services
9.3 Examples of Broadband Service Provider Premium Technical Support Services
9.4 Examples of Software Vendor Provider Premium Technical Support Services
9.5 Research Approach/Sources
9.6 Glossary
9.7 Company Index
© December 2014 Parks Associates
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
