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Research Summary
Survey Methodology
Executive Summary
Industry Insight
Smart Home Device: Number of Technical Problems Experienced
Smart Home Devices: Resolution of Technical Problems
Device Setup/ Support During COVID-19 Crisis
Interest in Add-On Network Services
Willingness to Pay a Monthly Fee for Add-On Network Services by Technology Adoption Segments
Device Adoption and Use
Smart Home Device Ownership
Number of Smart Home Devices by Technology Adoption Segments
Average Change in Usage of Smart Home Devices During COVID-19 Crisis
Change in Usage During COVID-19 Crisis: Smart Energy & Misc. Devices
Change in Usage During COVID-19 Crisis: Smart Safety & Security Devices
Device Installation Methods, Challenges, and Preferences
Overall Smart Home Device Installation Methods
Device Installation Method
Smart Home Devices: Difficulty with Setup by Device
Demographic Breakdown of Those Facing High Difficulty in Setting Up Smart Home Devices
Future Device Setup Preference
Preferred Technical Support Solution for Self-Installation
Device Problems and Resolution Strategies
Smart Home Device: Number of Technical Problems Experienced
Smart Home Devices: Technical Problems Experienced
Technical Problems Experienced by Device
Smart Home Device: Resolution of Technical Problems
Smart Home Devices: Resolution of Technical Problems
Resolution of Technical Problems by Device
Smart Home Devices: Pay Method for Professional Assistance (Q2/19)
Smart Home Devices: Payment Method for Professional Assistance
Methods of Receiving Technical Support Services
Type of Company Contacted for Remote Support Services During COVID-19 Crisis
Satisfaction with Remote Support Services
Satisfaction with Remote Support Services by Type of Company Contacted
Support During COVID-19 Crisis
Preferred Method of Receiving Remote Support in Future
Home Network Problems, Support, and the COVID-19 Impact
Home Network: Technical Problems
Technical Problems Experienced with Home Network by Technology Adoption Segments
Home Network Experiences during COVID-19 Crisis
Disruptions Due to Problem with Home Network During COVID-19 Crisis
Interest in Add-On Network Services
High Interest in Add-on Network Services by Technology Adoption Segments
Willingness to Pay a Monthly Fee for Add-On Network Services
Demographic Breakdown of Those Willing to Pay a Monthly Fee for Add-on Network Services
Willingness to Pay a Monthly Fee for Add-On Network Services by Technology Adoption Segments
Willingness to Pay a Monthly Fee for Add-On Network Services by Technical Problems with Home Network
Willingness to Pay a Monthly Fee for Add-On Network Services by Disruptions in Home Network during COVID-19 Crisis
Willingness to Pay a Monthly Fee for Add-On Network Services by Home Network Experiences during COVID-19 Crisis
Willingness to Pay a Monthly Fee for Add-On Network Services by Type of Internet Service
Appendix
Defining Heads of Broadband Households
