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1.0 Report Summary
1.1 Purpose and Scope of Report
1.2 Data Sources
1.3 Companies Briefed
2.0 Overview of the Technical Support Opportunity
2.1 Consumer Attitudes about Technology
2.2 Problems with Home Technology
2.3 Interest in Technical Support Services
3.0 Major Players, Services, and Pricing
3.1 Television/Home Theater Set-up
3.2 Computer Set-up
3.3 Computer Troubleshooting
3.4 Remote Tech Support Vendors
3.5 Home Network Set-up/Troubleshooting
3.6 Premium Tech Support Offerings from Broadband Providers
3.6.1 Notable U.S. Broadband Premium Tech Support Services
3.6.2 Notable Canadian Broadband Premium Tech Support Services
3.6.3 Notable European Broadband Premium Tech Support Services
4.0 Forecasts
4.1 New Computer and Home Networking Set-up
4.2 In-store and On-site Home Computer/Networking Troubleshooting
4.3 Remote Home Computer and Home Network Troubleshooting
4.4 Support Subscriptions
5.0 Implications and Recommendations
5.1 For Retailers and Home Technology Support Companies
5.2 For Service Providers
5.3 For Digital Home Product Vendors
5.4 What to Watch: Holistic Support Services
