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Providing market intelligence for more than 35 years
The Internet of Things: Implications for Support Services and Solutions
This whitepaper examines the implications of the Internet of Things on the business models, revenue opportunities, and technological innovations in the support industry.
Topics:
Factors driving the Internet of Things - devices and applications in the Connected Home
Household adoption and consumer expectations regarding connected devices
Impact of heightened privacy and security concerns
Support automation strategies and remote access
Bandwidth needs and impact on support tools needed
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