Parks Associates research finds 31% of smart home device owners who set up their devices experienced difficulty

International research firm Parks Associates will feature new consumer research and insights from industry leaders representing ANGI Homeservices/Handy, Everise, Infineon Technologies, Sutherland, and Sweepr at the CONNECTIONS™ Community virtual event Support: Onboarding and Ongoing Services, Wednesday, October 7, 11 a.m. CT.

Parks Associates finds 31% of smart home device owners who set up their own devices experienced difficulty, highlighting opportunities to offer support and onboarding as valued-added services to households.

Parks Associates launched the CONNECTIONS™ Community in 2020 as an online conference and networking experience focused on the connected home and IoT industries. The CONNECTIONS™ Community features multiple special networking events over the next three months, leading up to the main virtual conference on November 10-12, which will bring together industry leaders to network and discuss the growing smart home market.

CONNECTIONS™ Sponsors include Sutherland Global Services, Alarm.com, Bitdefender, Nice, Cox, Intellithings, Cirrent, Everise, MMB Networks, ServiceLive, Zen Ecosystems, Firedome, Inspire, Mercku, Ossiaco, Zigbee Alliance, Z-Wave, Aprilaire, Asurion, Gadgeon, and Wi-Charge.

Support: Onboarding and Ongoing Services addresses how connected devices enable new ways to deliver support services. It also explores new levels of consumer engagement enabled by connected devices and how to create and extend value to consumers in order to generate new revenue streams.

The session features an interactive discussion with visionary speaker Oisin Hanrahan, Chief Product Officer, ANGI Homeservices, and Co-founder and CEO, Handy, followed by panel discussion:

• Peter Butler, GM, Everise
• Alan Coleman, Founder and CEO, Sweepr
• Bharat Chadda, SVP, Technology, Media and Communications Vertical, Sutherland
• Rob Conant, VP Software Product Management & Ecosystem, Infineon Technologies

“The increased prominence of smart home and home streaming services are obvious enough impacts of the pandemic, but something businesses may not have considered is the need to endow home-based work with the same level of data security inherent to centralized workplaces,” said Peter Butler, GM, Everise. “This has sparked a need for smart monitoring able to programmatically prevent unauthorized actions – such as manually capturing on-screen data or allowing unauthorized individuals (often residents of the same home where the work is being done) from glimpsing such info. Everise’s Smart Secure solution is how we use remote worker monitoring to keep personal health and financial information secure in home office settings.”

“As we continue to see more consumers harnessing connected devices at home, product design must put customer experience at the forefront,” said Bharat Chadda, SVP, Technology, Media and Communications Vertical, Sutherland. “For manufacturers to capitalize on user growth, it is imperative they deliver seamless installation, ease of integration with other IoT devices, and advanced security and AI capabilities in order to create unified, tailored experiences for consumers — and be able to do it at scale.”

To request data or an interview, contact Rosey Ulpino, rosey.ulpino@parksassociates.com, 972-490-1113.

About CONNECTIONS™

Parks Associates' 29th annual CONNECTIONS™: The Premier Connected Home Conference is hosted May 13-15 at Renaissance Dallas at Plano Legacy in Plano, Texas, and brings industry leaders together to provide insights and business forecasting about the adoption of technology including broadband, smart home, security, connected health, energy, and home automation.

CONNECTIONS™ provides ongoing insights throughout the year with virtual and in-person conference sessions. Parks Associates' analyst team leads the conference sessions, which are focused on technology innovations, consumer adoption and trends, product and service forecasts, and the evaluation of new business strategies, partnerships, monetization opportunities, and value-added service design.

CONNECTIONS™ is a pivotal platform for partnerships and exploring the future of technology adoption and its impact on consumers and businesses. www.connectionsus.com