Executive Summary
Industry Benchmarks
Internet Adoption in US Households
Home Service Subscription
Adoption of Standalone vs. Bundled Services
Adoption of Home Service Packages
Adoption of Mobile and Internet Bundles
ARPU of Total Home Services
ARPU of Standalone Home Service
ARPU of Bundled Home Service
ARPU of Most Common Home Service Packages
Home Service Provider NPS
Net Promoter Score by Sector – Trending (2019-2023)
Net Promoter Score of Home Service Providers
Net Promoter Score of Home Internet Providers’ Services
Net Promoter Score of Home Phone Providers’ Services
Net Promoter Score of Mobile Providers’ Services
Net Promoter Score of Traditional Pay-TV Providers’ Services
Net Promoter Score of Professional Security System Monitoring Providers
Broadband Close-Up
Market Share of Top Ten Residential Home Internet Providers
Residential Fiber and Fixed Wireless Trends: AT&T, Verizon, T-Mobile
Appendix
