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Q3 2023

Quantified Consumer

T-Commerce: Buying Through the TV

In the highly competitive video services market, content owners, service providers, and platform players seek to maximize revenue through subscriptions and advertising revenue. TV user interfaces and underlying technologies now make possible a third source of revenue generation: television-based commerce.

This research study explores the potential of T-commerce, or buying goods and services through the television, to generate additional revenues for video services providers and be an effective means of brand advertising and sales. The study assesses consumer openness to T-commerce offerings, including the types of products and services most likely to generate sales. It explores preferred T-commerce providers, user interfaces, and payment methods, and identifies top barriers to T-commerce activity.

Key questions addressed:

1) What is consumer interest in purchasing items through a TV?
2) How do consumers’ current online shopping behaviors influence the appeal of T-commerce?
3) How would consumers prefer to pay for T-commerce purchases?
4) What product categories are well-suited to a T-commerce model?
5) What are consumers’ top concerns with T-commerce concepts?

Purchase

Download Table of Contents (PDF)

Pay-TV Definitions and Categorization

Defining Pay-TV Service

Categories of Pay-TV Adoption

Video Services Ecosystem

Executive Summary

Average # of Online Purchases Made Per Month, by Age

Commerce Activities Conducted Through TV

Likelihood of Using Feature to Purchase Items Through TV

#1 Barrier & #1 Incentive

% Likely to Use at Least One Tested T-Commerce Feature

Preferred Method of Purchasing Through TV

Preferred TV Purchase Provider Type

The Video Services Landscape

Penetration of Traditional vs. OTT Video Services

OTT Service Use by Business Model

Overall vMVPD Service Adoption

Major OTT Subscription Service Adoption

eCommerce Behavior: Online Purchasing by Platform

Shop Online Monthly via Phone, Tablet, or PC

Frequency of Purchasing Goods Online Through Different Devices

Average # Online Purchases per Month by Age

Average # Online Purchases per Month by Residential Area

Average # Online Purchases per Month by Number of Children at Home

Average # Online Purchases per Month by Children’s Age

Commerce Activities Conducted Through TV

Commerce Activities Conducted through TV or SMP by Age

Commerce Activities Conducted Through TV or SMP by Children at Home and Children’s Age

T-Commerce Concept Appeal

Likely T-Commerce Users

Likelihood of Using Feature to Purchase Items Through TV

Likelihood of Using T-Commerce Features by Children at Home and Children’s Age

Likelihood of Using T-Commerce Features by Children at Home

Likelihood of Using T-Commerce Features by Children at Home and Marital Status

Likelihood of Using T-Commerce Features by Online Activities Performed

Likelihood of Using T-Commerce Features by Type of OTT Service Used

Likely to Use at Least One Tested T-Commerce Feature, by OTT Subscription

Likely to Use a Tested T-Commerce Feature by Streaming Platform Used

Likely to Use a Tested T-Commerce Feature by Household Income

Monthly eCommerce Purchasing by Household Income

T-Commerce Purchase Preferences

Type of Products Intend to Purchase Through TV

Number of Categories Intend to Purchase Through TV

Number of Categories Intend to Purchase Through TV by Children at Home

Preferred Method of Purchasing Through TV

Top Preferred Method of Purchasing Through TV by Mobile Purchase Frequency

Payment Preference of Purchasing Goods Through TV

Preferred TV Purchase Provider Type

Preferred TV Purchase Provider Type by Age

Preferred TV Purchase Provider Type by Number of Features Likely to Use

T-Commerce Inhibitors & Incentives

Concerns with Purchasing Products Through the TV

Average # of Concerns with Purchasing Products Through the TV by Number of T-Commerce Features Likely to Use

Potential T-Commerce Incentives

Potential T-Commerce Incentives by Usage Likelihood

Potential T-Commerce Incentives by Age

Potential T-Commerce Incentives by Children at Home

Appendix

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