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Q2 2024

Quantified Consumer

Subscription Memberships & Bundling: Shopping, Video, Gaming, Mobile

Consumers are increasingly making use of membership programs to acquire and access home and personal services spanning from retail, grocery, and home delivery, to streaming services, gaming, transportation, and many more.

Providers of these lifestyle memberships are in a unique position to bundle their offerings with other membership services and services to the home to onboard members, add value to the offering, and deepen their engagement with their customers. At the same time, tech giants, retailers, telcos and others are emerging as subscription aggregators –– and competing for these membership services.

This study examines consumer adoption of paid membership programs, spending on memberships, and interest in new bundled services. It identifies perception of value and consumers’ willingness to move between internet and mobile service providers to access new bundled services.

Purchase

Survey Methodology and Definitions

Subscription Memberships & Primary Value

Executive Summary

The Subscription Economy Landscape

Membership Subscription Adoption by Service

Category Adoption by Age Groups

Category Adoption by Household Income

Earning Loyalty: Top Subscription NPS

NPS vs. Belief in Long-Term Savings by Category

Offerings Across Subscription Categories, Apple vs. Google

Top Subscription Benefit Desired from Internet/Mobile Provider

% Would “Definitely Switch” Internet Providers for 1 Year of Free Access

Net Promoter Score of Select Subscription Services

Offerings Across Subscription Categories, Apple vs. Google

Average Monthly Subscription Cost

Verizon myPlan Option Examples

The Subscription Economy: Business Drivers & Comparative Bundles

7 Primary Sources of Subscription Offerings - Non-mutually Exclusive

The Subscription Economy Landscape

Tech ecosystems players

Subscription management

Today’s consumer subscription management tools

Aggregators

AI and subscription services

Subscription Service Uptake: Categories & Market Leaders

Membership Subscription Adoption by Service

Subscription Category Uptake

Entertainment Subscription Adoption: Streaming Video

Entertainment Subscription Adoption: Streaming Music

Entertainment Subscription Adoption: Gaming

Transportation Subscription

Delivery Service Subscription

Technology Subscription

Fitness Membership Subscription

Average Monthly Subscription Cost

Retail Membership Subscription

Paid Retail Membership Impact on Shopping Frequency

Free Reward/Loyalty Program Participation

Subscription Service Uptake: Demographic Insights

Category Adoption by Age Groups

Category Adoption by Household Income

Average Number of Subscriptions Per Select Categories by Age Groups

Average Number of Service Subscriptions Per Select Categories by Household Income

Customer Experience: Attitudes & NPS

Attitudes Towards Subscription Service by Services

Reasons for Using OTT Service

Experience with Membership or Service Subscription

OTT Churn by Streaming Experience

Net Promoter Score by Subscription Services

NPS vs. Belief in Long-Term Savings by Category

NPS vs. Usage of All Benefits by Category

Super Aggregation: Opportunities for Internet and Mobile Providers

Top Three Desired Subscription Benefit from Internet/Mobile Service Providers

Top Desired Subscription Benefit by Internet Service Providers

Likelihood of Switching to New Internet Provider Due to Subscription Service Offers

Likelihood of Switching to New Mobile Provider Due to Subscription Service Offers

Published by Parks Associates
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