Smart Home Services: Safety, Prevention, Comfort

As the smart home increasingly reaches the mainstream, users look for practical applications and real value. They also need new forms of service and support. This study investigates smart home pain points and tests appeal and willingness to pay for a variety of professional services enabled by connected home products and systems.

The research addresses fire safety monitoring, HVAC monitoring, water monitoring and leak detection, appliance monitoring & maintenance, pool monitoring, and technology support services to help consumers manage their increasing connected homes and lifestyles. The study quantifies the largest areas of opportunity and assesses the consumer segments best served by the various professional services.

Key questions addressed:
What home services do homeowners find valuable?
What are the most important service elements of a technology-supported home services.
What types of companies do consumers prefer for delivering home services?
What is the consumer's willingness to pay for different home services, and how does it vary by specific cases such as water, HVAC, or security services?
What factors influence the use, discovery, and selection of household services?
How can companies in the smart home ecosystem work with skilled trades and other home service providers to provide more value into the ecosystem and enhance service providers’ businesses?

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Methodology & Key Terms

Executive Summary

Trends in Major Home Technology Services

Uptake of Home Services & Subscriptions

Concept Testing:
Smart HVAC Service
Smart Water Service
Smart Fire Monitoring
Smart Appliance Monitoring
Smart Pool Monitoring
Home Technology Support Service
Home Service Concepts Compared
Willingness to Pay for Smart Home Services
Preferred Smart Home Service Providers

Appendix
Defining Internet households
Guide to reading Parks Associates charts
Additional research from Parks Associates

All reports are published and copyrighted by Parks Associates 1997-2024.

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Yilan Jiang

Senior Director of Consumer Analytics

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@ YilanJiang

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Jennifer Kent

Vice President, Research

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@ JenniferMKent

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Sharon Jiang

Consumer Insights Manager

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@ SharonAtParks

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Yuting Mu

Consumer Insights Analyst I

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Parks Associates

Market Research and Consulting Company

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Smart Home Devices, Automation, Controls