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Q1 2025

Quantified Consumer

Interactive TV: Social, Commerce, Sports

The contract-free subscription streaming service economy results in constant, high churn, and now after years of strong spending on original and exclusive content to build their subscriber bases, investors are calling for services to prioritize profitability and ARPU. Brands have migrated vast amounts of ad spend to more interactive platforms and streaming services are challenged to retain viewers and turn a profit.

With the evolving landscape of television, where viewers increasingly engage with content beyond traditional viewing, this study seeks to understand consumer attitudes toward and potential usage of emerging interactive functions. It quantifies consumer engagement with content, including chatting, polling, sports betting, and shopping/e-commerce features on various platforms, and their interest in engaging in these activities on or alongside the TV.

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Survey Methodology and Definitions

Definitions

Video Services Ecosystem

Pay-TV Definitions and Categorization

Executive Summary

Use of Devices for Video of Any Kind in the Past 30 Days

Average Weekly Video Consumption by Platform

Average Video Consumption per Week

Weekly Social Video Sites Consumption

Weekly Social Video Sites Consumption by Age

Interactive Social Video Features

T-commerce Activities Performed Today on TV

Appeal of Interactive TV Features

Appeal of Interactive Sports Features

Streaming Market Overview

Penetration of Traditional vs. OTT Video Services

Use of OTT Video Services in Past 30 days, by Business Model

Trends in Monthly Spending on OTT Video Services

Average Number of OTT Service Subscriptions

Video Consumption by Platform

Use of Devices for Video of Any Kind in the Past 30 Days

Demographic Breakdown by Platforms Used for Watching Video

Total Weekly Average Video Consumption by Platforms

Average Weekly Video Consumption on TV

Average Weekly Video Consumption on Computer

Average Weekly Video Consumption on Mobile Phone

Average Weekly Video Consumption on Tablet

Average Video Consumption on TV by Age

Average Video Consumption on Mobile by Age

Average Video Consumption on Tablet by Age

Average Video Consumption on Computer by Age

Average Weekly Video Consumption by Video Type & Platform

Weekly Consumption of Social Video

Weekly Consumption of Social Video by Age

Social Video Interactions

Watch Video on Social Media Platform

Watch Video on Social Media Platform by Age

Platforms for Watching Social/User Generated Content

Interactive Social Video Features

Interactive Social Video Features by Age

Interactive Social Video Features by Social Media Platform

Type of User Generated Video Contents

User-Generated Video Content Created by Age Group

Type of User Generated Video Contents by Social Media Platform

Online Commerce Across Platforms

Shop Online Monthly via Phone, Tablet, PC or Smart Speaker/Display

Frequency of Purchasing Goods Online by Platform: Mobile Phone, Tablet, Computer, Smart Display

Frequency of Purchasing Goods Online Through Different Devices by Age

T-commerce Activities Performed Today on a Connected TV

T-commerce Activities Performed Today on TV by Age

Gaming Interactivity

Online Gaming Activity

Primary Gaming Platform

Interactive Gaming Features

Appeal of Interactive TV Features

Appeal of Interactive TV Features

Overall Appealing Level of Interactive TV Features by Age

Overall Appealing Level of Interactive TV Features by Social Media Platform

Preferred Method of Interacting with TV Features

Likelihood of Using Interactive TV Features & T-Commerce

Attitude Toward Interactive TV Features & T-Commerce by Weekly Social Video Site Consumption

Preferred Method of Purchasing Items on TV

Preferred Payment Method by TV Purchase

Concerns About Interactive TV Features

Concerns About Data Security/Privacy with Interactive TV Features by Education Level

Sports & Interactivity

Sports Viewer Segments

Interactivity Engagement While Watching Live Sports

Interactivity Engagement While Watching Live Sports, by Sports League/Genre

Interactivity Engagement While Watching Live Sports by Age

Appeal of Interactive Sports Features

Appeal of Interactive Sports Features, by Major League/Sport

Appendix

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Disclaimer: Parks Associates has made every reasonable effort to ensure that all information in this document is correct. We assume no responsibility for any inadvertent errors.

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